The technicians and staff at Quality Heating & Cooling Inc are a dedicated group of individuals, working together as a team to ensure quality work and customer satisfaction.
Richard Wagner, Sr.
Richard Sr started the company in 1960 and continues to be an active part of the company after 55 years. He enjoys diagnosing unusual situations, designing the perfect system for each Customer and fabricating duct work. Rich Sr has watched the HVAC industry grow rapidly over the last 5 1/2 decades and installed the first Whirlpool Gas Air Conditioner for the Comptroller of Laclede Gas Company. In his spare time Rich Sr enjoys spending time with his family, playing golf, taking trips with his wife Carol, watching the St. Louis Cardinals play ball, assisting many charities and continues to be an active 30 year member of the Kiwanis Club.
Customer Support Specialist
Carol Wagner has worked alongside her husband, Rich Sr., for decades. Carol assists with the Office jobs, Customer service and scheduling service calls. With her vast knowledge in the HVAC field, she has built long lasting relationships with Customers, ensuring each one is happy and satisfied and that the job is done correct the first time. With her time away from the office, Carol makes jewelry, roots on her St. Louis Cardinals, attends the Muny, volunteers and works in her garden. Carol also loves to spend time with her family.
Joining the Quality Heating & Cooling team in 2015, Amy is Rich Wagner Sr.'s granddaughter. Amy is the Office Manager for the company and her duties include dispatching service calls, scheduling installations, Bookkeeping and keeping the office running smoothly. A longtime St. Louis Cardinals fan, Amy is Married to her husband Ricky and they have two boys who share her love of baseball. When not at the office, Amy enjoys watching her children play sports & musical instruments as well as volunteering at different charities, camping and being with her large extended family.
Richard Wagner, Jr.
When Rich Jr. was 19 years old he started his lifelong career with Quality Heating and Cooling, Inc. Learning from his father, Richard Wagner Sr., After 27 years, Rich Jr. still enjoys working closely with the Customers and seeing them proud of his work. Listening to Customers tell Rich Jr. how their new systems work better than what they had before, how much more efficient the system is and how they feel that they were treated with all due respect, is his ultimate goal. In his time off, Rich Jr. enjoys repair projects, golfing, riding his motorcycle and spending time with his family.
My goal is to exceed customer expectations by quickly & accurately resolving their HVAC issues. I have been in the HVAC field since graduating high school in 1990 and going on to graduate from Rankin in 1995. I enjoy problem solving and metal fabrication as well as maintaining 100% customer satisfaction. During my free time I enjoy a variety of outdoor activities.
Rick graduated from the HVAC program at Rankin in 2002. His #1 priority is pleasing the customer and not leaving a customer's home until they are 100% happy and understand the repair or installation. Quality and neatness are extremely important to Rick.